Custom AI Agents for Commerce
A custom AI agent is a purpose-built assistant that can take actions on your systems, not just answer questions, designed around one job in your business.
We build agents for Canadian commerce teams that connect to Shopify, HubSpot, ERP, and your data to handle sales, service, ops, and research tasks with guardrails and human handoff.
What's Included
Practical capabilities for Canadian manufacturers, wholesalers, retailers, and DTC brands.
Sales and Quoting Agents
Draft quotes, pull account history from HubSpot, and check product availability in Shopify before a rep sends the final proposal.
Customer Service Agents
Resolve order status, return policy, and shipping questions using live Shopify and carrier data, with escalation to your team when needed.
Operations and Inventory Agents
Monitor stock, flag exceptions, and summarize replenishment needs from ERP and warehouse feeds.
Research and Data Agents
Summarize account performance, product trends, and campaign results for weekly ops and sales reviews.
Voice Agents
Phone and IVR agents for order lookup, routing, and after-hours coverage integrated with your support stack.
Agent Integration and Tooling
Connect agents to Shopify, HubSpot, Salesforce, ERP, and internal APIs with logging, permissions, and audit trails.
Agent Examples by Industry
One concrete agent use case for each commerce model.
Manufacturers
- Production delay notifier for key accounts
- BOM-aware order status agent
- Distributor reorder assistant
Wholesalers
- Contract pricing lookup agent
- Quote draft assistant for reps
- Account health summary agent
Retailers
- Store inventory lookup agent
- Return eligibility assistant
- Promo performance brief agent
DTC Brands
- Subscription change assistant
- VIP support agent with order context
- Campaign insight summarizer
Specialized AI Agents and Tools
Specialized AI agents are purpose-built for a single high-value job, trained deeply on that domain so they outperform general-purpose tools where it matters most.
Need something custom? See our Development and Integration services or explore the full AI Solutions hub.
Autonomous negotiation agent
Pactom500 Negotiator AI
An autonomous negotiation agent trained on millions of contract scenarios. It prepares negotiation strategies, simulates likely counterparty responses, and works toward optimal terms.
For procurement, sales contracts, and supplier agreements.
Decision intelligence agent
Pacium
Brings AI-powered intelligence to complex decision environments. It analyzes variables humans tend to miss and recommends data-backed courses of action.
For high-stakes operational and strategic decisions.
Negotiation AI
Agents that prepare, simulate, and support better deal outcomes.
Decision Intelligence
AI that weighs complex variables and recommends defensible actions.
Wellness AI
Purpose-built agents for wellness and health-adjacent guidance designed to support healthier choices.
Immersive Experience AI
Agents that power interactive, immersive, and 3D experiences.
How we build agents that take action
Custom AI Agents FAQ
A custom AI agent is a purpose-built assistant that can take actions on your systems, not just answer questions, designed around one job in your business. It can look up orders, draft quotes, update CRM records, or route tasks based on rules you define.
A chatbot typically answers FAQs from a script. An agent connects to Shopify, HubSpot, ERP, and internal data, then performs tasks: check inventory, create drafts, summarize accounts, or escalate with full context. Agents do work, not just conversation.
Agents can support sales quoting, customer service, inventory checks, reorder recommendations, account research, and internal ops requests. Each agent is scoped to one job so outputs stay accurate and auditable.
A focused agent with one integration surface typically takes 4 to 8 weeks. Agents with multiple systems, voice, or complex approval logic take 8 to 14 weeks. We scope an MVP first so you see value before expanding capabilities.
Yes. We build agents with tool access to Shopify Admin APIs, HubSpot, ERP endpoints, and internal databases. Grounding in your live data is what makes a commerce agent useful instead of generic.
The Pactom500 Negotiator AI is an autonomous negotiation agent trained on a large body of contract scenarios. It prepares strategies, simulates how a counterparty might respond, and works toward the best achievable terms.
Pacium is a decision intelligence agent that supports complex decisions by analyzing variables people often overlook and recommending data-backed courses of action. It is built for high-stakes operational and strategic choices.
Ready to put AI to work in your commerce operation?
Start with a free assessment. We will map the highest-impact next step for your stack, team, and data.